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Be free to focus on your most important mission-related activities.
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Employee Resource & Information Center (ERIC)
Q: How do you handle routine inquiries, processes and
notifications—vital to employee satisfaction and well-being—timely and accurately,
while giving enough time to your mission-critical responsibilities?
A: The FPMI Solution. We handle the
routine inquiries, processes and notifications for you in our Employee Resource
& Information Center (ERIC).
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ERIC can handle your HR needs through any or all of our 7 Operations Centers:
Employee Services
Career development, pay & leave, work & life events, performance management.
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Benefits
Insurance, retirement, Thrift Savings Plan, transit subsidy, other employee benefits.
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Workers’ Compensation
Centralized forms processing, case management, claims adjudication and management
according to FECA and PWCP, expedited return to work.
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Recruitment
Collect & Catalog applications, vacancy announcements, development of staff acquisition
process, source and evaluate candidates, streamlined EOD, tech support.
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Onboarding
New employee paperwork, forms management, benefits assistance, security paperwork,
support for online forms, case management, websites.
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Payroll & Personnel
Processing personnel actions, payroll, benefits actions, bonuses, awards.
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Security Processing
Forms processing, case management, e-QIP (rejection rate <1%).
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Continuity of Operations (COOP)
ERIC is designed to be part of your COOP. ERIC ensures that payroll continues and
employees are paid timely and accurately. And during a building closure, ERIC is
a central location to disseminate crisis management procedures and inform employees
of their responsibilities.
ERIC Communications
Inbound calls, chat, faxes, and emails are handled with the highest
levels of care and professionalism by our expert Human Resource Specialists.
Phone • TTY
• Chat • Fax
• Email • IPA
• PDA • Social
Media
Outbound services allow your agency to disseminate agency-wide
standardized messaging and distribute and collect customer satisfaction surveys,
employee exit surveys, debt collection notifications, benefits notifications, and
any other proactive agency messaging.
ERIC Features
✔ Built
on Lean Six Sigma and OMB Circular A-123 – Management’s Responsibility for Internal
Control.
✔ State-of-the-art Workload Inventory
Tracking System allows for the tracking, resolution and reporting of all
inquires while providing agencies invaluable workload management matrix.
✔ Quality Assurance: Service
includes a Quality Assurance Team and a Report Website to ensure client and employee
satisfaction.
✔ Service Level Agreements
reduce the time and resources needed to establish service level definitions and
measures.
✔ Reporting: Provides matrix-driven
qualitative reporting, including detailed workload trend analysis with customizable
formatting and ad hoc capabilities.
✔ Error rate: < 2%
Putting the pieces of customer service together.
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